Refund policy

We want you to get what you paid for, in working order. If that doesn't happen, we fix it — and in most cases you won't need to post anything back to us.

The short version

30 days from the day your order arrives.
If an item arrives faulty, damaged, wrong, or not as described, send us a photo and we refund you in full or send a replacement — your choice.
You don't have to ship it back. Keep it, recycle it, or pass it on.

How to make a claim

Email contact@northbite.co within 30 days of delivery with:

Your order number (in your confirmation email, starts with #)
What's wrong, in a sentence
A photo or a short video showing the problem — for electronics, a video of it powering on (or failing to) tells us more than anything else

We reply within 1 business day and aim to resolve every claim within 3. Approved refunds go back to your original payment method and take 5–10 business days to appear, depending on your bank.

What's covered

Dead on arrival — it won't power on, charge, or connect.
Damaged in transit — cracked housing, crushed box, water in a sealed unit.
Wrong item or wrong quantity — you got something other than what you ordered.
Not as described — it's materially different from the listing.
Missing parts — something the listing said was included isn't in the box.
Never arrived — see below.

What isn't covered

Change of mind after your order has shipped. We ship from a fulfilment warehouse that doesn't accept customer returns, so we have nowhere to send an unwanted item back to. Please read the listing — including the "Worth knowing before you buy" section — before ordering.
Damage from use — dropping, crushing, taking a unit past its stated depth rating, or leaving a battery on charge unattended.
Normal wear — scuffs, scratches, and battery capacity declining over time.
Performance that depends on conditions. Sonar and underwater cameras are affected by water clarity, depth, weed and interference. "I couldn't see much in muddy water" isn't a fault. "The screen never turned on" is, and it's covered.
Not catching fish. We sell equipment, not results.

Cancelling an order

Email us as soon as you can. If your order hasn't been dispatched yet, we'll cancel it and refund you in full, no questions. Once it's with the carrier we can't recall it — but if it turns out to be faulty when it arrives, the 30-day cover above applies as normal.

If it never arrives

If tracking hasn't moved for 10 business days, email us. We'll open an investigation with the carrier, and if the parcel can't be found we'll refund or replace it in full. Please check with neighbours and around your property first — carriers frequently leave parcels in a safe place without saying where.

Fair use

This policy is deliberately generous because we'd rather sort a problem out than argue about it. We do reserve the right to ask for a return, or to decline a claim, where there's clear evidence of abuse — for example repeated claims on the same address with no supporting photo.