Shipping policy

Where we ship

We currently ship to addresses within the United States only. We do not ship internationally, and we cannot ship to PO boxes for the larger items.

What shipping costs

  • $6.95 flat rate on any order.
  • Free shipping when you buy 2 or more items. It applies automatically at checkout — there's no code to enter.

How long it takes

Orders are dispatched from a United States warehouse.

  • Processing: 1–3 business days for your order to be picked, packed and handed to the carrier.
  • Transit: 3–8 business days once it's with the carrier.

So most orders arrive within 4–11 business days of being placed. Business days exclude weekends and US public holidays. These are the carrier's own estimates, not guarantees — weather, holiday peaks and carrier delays can push them out.

Tracking

You'll get a tracking number by email as soon as your order is handed to the carrier. Tracking can take 24–48 hours to start showing movement — a number that shows nothing on day one is normal, not a lost parcel.

Orders with more than one item

Items may arrive in separate parcels on different days, even on a single order. If part of your order has arrived and part hasn't, give it a few more days before assuming something's wrong.

Wrong or incomplete address

Please check your address carefully at checkout. If you spot a mistake, email us at contact@northbite.co straight away — we can usually correct it before dispatch, but not after. Parcels returned to us because of an incorrect address can be reshipped once the return reaches the warehouse, and the reshipping cost is payable by the customer.

Lost, delayed or damaged parcels

If tracking hasn't updated for 10 business days, or your parcel arrives damaged, email us with your order number and a photo. We'll open an investigation with the carrier and put it right. See our returns and refunds policy for how that's resolved.

Duties and taxes

All orders ship domestically within the US, so there are no customs charges or import duties to pay. Sales tax, where it applies, is shown at checkout.

Questions: contact@northbite.co